Question 1

What sizes do you manufacture?

Accepted Answer

We create sizes from 1-2 years up to 5XL. Our size range caters to all sizes, ideal for anyone from pre-primary to adults.

Question 2

Where can I find your sizing chart?

Accepted Answer

Please click on the PDF below to view our size chart. Please make sure to take Body Measurements.*

*BODY MEASUREMENTS INVOLVE MEASUREMENTS OF THE INDIVIDUAL(S) WHO WILL WEAR THE GARMENT.

Question 3

What is a sublimation process?

Accepted Answer

Sublimation is a process used to transfer designs onto various materials, like fabrics or ceramics, using heat. It works by printing a special ink onto a transfer paper, which is then placed on the item to be decorated. When heat and pressure are applied, the ink on the paper turns into a gas without becoming liquid and bonds with the material’s fibers or surface. This results in a vibrant, long-lasting design that doesn't crack, peel, or fade over time. It's like using a super-hot iron to press a colorful picture onto a product, making the design a permanent part of the item.

Question 4

To what areas do you deliver?

Accepted Answer

We are a proud South African brand that delivers nationwide!

Question 5

Do you have a minimum order quantity?

Accepted Answer

Yes, our minimum order quantity is a total of 5 units.

Question 6

Can we create a brand at Stitchbury?

Accepted Answer

No, unfortunately not. At Stitchbury, we do not assist in creating brands. We only focus on customized products for our clients.

Question 7

What is the average turnaround time for an order to be fulfilled?

Accepted Answer

It depends on the size and complexity of the order, as every order is unique. The turnaround time can take up to four weeks. However, if you want to place an urgent order, it can be completed within one week with an emergency fee of 15%.

Question 8

Payment Instructions/Terms

Accepted Answer

Please be advised that a quote is valid for a period of seven days from the date of issuance. Should the requested delivery date necessitate completion in less than four weeks from the date of payment, an additional surcharge of 15% will be applied to the invoice. Our payment terms require an advance payment of 75% upon order placement, with the remaining 25% due prior to the dispatch of goods via courier.

Frequently asked questions